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Security

Who can access my PersonalMD file?

How is the Information Safeguarded?

How Can I More Information about the HON Guidelines?

I understand emergency physicians need my PIN code in the event that I arrive in the emergency department unconscious. Doesn't this compromise the security of my information?

How Can I Be Sure The Card can help Emergency Room Physicians If I Choose Not to Include my PIN Code on the Card?

What Should I Do If My Wallet is Lost or Stolen?

Who can access my PersonalMD file?

You are the sole person with access to your medical information contained in this file. Your information is encrypted and requires a Password and User Name to be accessed via the computer. Even physicians who fax information into the file cannot sign onto the site.
It is, therefore, very important that you ensure that all information you would like emergency department physicians to obtain in the event of an emergency is contained in this file.

How is the Information Safeguarded?

We subscribe to HON (Health on the Net) ethical guidelines, which ensure confidentiality of all health information on the Internet. No one, except you and physicians you authorize, can access the encrypted subscriber information.
Under no circumstances, will PersonalMD release any of your personal information to any person or company. We use state-of-the-art technology to ensure that your information can be stored and retrieved securely and safely.
Additional operational checks ensure that not even our employees have access to your personal information. You are the sole person with access to your medical information. We value your privacy and your trust in us. Please click here to send us e-mail with specific questions about our privacy guarantees.

How Can I More Information about the HON Guidelines?

Simply click on www.HON.ch

I understand emergency physicians need my PIN code in the event that I arrive in the emergency department unconscious. Doesn't this compromise the security of my information?

No. Your information is totally secure until an emergency department physician or paramedic is authorized to use your Card, in the event that you are not conscious, that medical person can use the Card IF he or she determines it could mean the difference between life and death.
You are the only one who can change data in the file. Even information faxed into your e-file must be moved into the emergency services section, much like you would move an e-mail you've read into the "trash" or other file folder of your e-mail.

Your information is totally secure until an emergency department physician or paramedic is authorized to use your Card, in the event that you are not conscious, that medical person can use the Card IF he or she determines it could mean the difference between life and death.
If you decide that it is more important for you to safeguard your records than to make them available to the physicians, you can choose not to have the PIN Code printed on the Card. Remember, YOU are in total control of the information contained in the files and whether you want emergency department physicians to gain access during crucial moments.

How Can I Be Sure The Card can help Emergency Room Physicians If I Choose Not to Include my PIN Code on the Card?

We recommend strongly recommend having your PIN Code appear on your PersonalMD-ER Card so emergency physicians will have all the information they need to make split second decision.

If you prefer to omit this information for any reason, be sure to complete as much information as possible for printing on the Card, including blood type, drug sensitivities, allergies, physician's name and number and primary family contact.

While this information could never replace all of the valuable data you can provide by placing the PIN Code on your Card, it will give them important medical information they can use immediately.

What Should I Do If My Wallet is Lost or Stolen?

You should go into your PersonalMD file and change your password as quickly as possible. You can then request a replacement card with the new password for a one-time fee of $5.00.

Like an insurance card, it is unfortunate that people may obtain your card in these drastic situations, but please keep in mind that this card holds no value for the person responsible for this illegal act and that they cannot change your medical records without your password.