When you register for the Premier Membership, PersonalMD will automatically assign you an ID, called the FAX ID that will consist of numbers. This FAX ID should be used to retrieve your medical information via the fax machine.

Instructions for retrieving your medical records via fax machine

1. Go to a fax machine and pick up the hand set or press the speaker phone button (some fax machines have a "Hook" button or "Phone" button).

2. Once you hear the dial tone, dial 1-408-523-1283. You will hear a welcome message -- press 1 to confirm that you are calling from a fax machine.

3. At the prompt enter your Fax ID and Pin number. After your FAX ID and PIN have been confirmed and verified, the system responds with "Press 1 to retrieve your medical information" or "Press 2 to send a document".

4. Press "1" and the system will respond asking you to press the START button on your fax machine.

5. After the system responds with "Press the Start button", you may hear a beep. Press the "SEND" or "START" button located on your fax machine and will receive your documents associated with your account.

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Can I change my FAX ID number?

No. This is a system generated number and automatically given to you by PersonalMD.com. The number is tied into our secured retrieval system that translates the encrypted information from your file.

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