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Why
is the E-file Online Fax Tool so important?
An exclusive service of PersonalMD, E-File
enables you to access your vital medical information,
including EKGs, lab results and x-ray reports,
from anywhere in the world and at anytime when
you need it.
These
reports are among the most valuable tools an emergency
room physician can receive about an incoming patient
with previous medical conditions. People arriving
in the emergency department could have their documents
faxed in to the emergency center even before they
arrive at the center.
Each
year, 6 million patients come into an emergency
room with chest pains. Immediate access to prior
EKGs and other cardiac reports routinely given
to patients who suffered chest pains in the past,
saves valuable time which often translates into
lives.
X-ray reports of other medical conditions could
have similar effects. Storing advanced directives
(Living Wills) is important for seniors who have
strong opinions regarding end-of-life treatment
in the case of a catastrophic occurrence.
When
Can I Begin Using this Service?
You can begin using this service as soon as you
receive your PersonalMD-Emergency Card. You can
get copies of your medical records from your doctor's
office or let your physician's office know which
vital medical documents you would like faxed to
the service, give them the Fax ID and PIN numbers
as they appear on the front of your card.
How
Can I or My Physician Fax the Information into
My File?
Instructions
for faxing in documents
1.
Go to a fax machine and pick up the hand set or
press the speaker phone button (some fax machines
have a "Hook" button or "Phone"
button).
2.
Once you hear the dial tone, dial 1-408-523-1283.
You will hear a welcome message -- press 1 to
confirm that you are calling from a fax machine.
3.
At the prompt enter your Fax ID and Pin number.
After your FAX ID and PIN have been confirmed
and verified, the system responds with "Press
1 to retrieve your medical information" or
"Press 2 to send a document".
4. Press "2" and the system will respond
asking you to press the send button on your fax
machine. Make sure you placed the document(s)
on your fax machine and that the documents are
ready to be faxed in.
5. After the system responds with "Press
the Start button", you may hear a beep. Press
the "SEND" or "START" button
located on your fax machine and your documents
will be faxed into your account.
Once
all the documents are sent, you will be able to
see them in your E-File's FAX
INBOX in "My Medical Records" section
of your PersonalMD account.
Will
the documents I faxed in be available for immediate
access by Emergency Department Physicians?
Yes
- if you are accessing the records on the Internet
by logging on to your account at PersonalMD .
However,
in order to be able to access your records using
the fax machine, you
will have to log into your PersonalMD account
and specify which documents you want to be able
to retrieve through a fax machine in case of an
emergency. (See below for more information).
Will
all my documents be faxed out when I retrieve
my records using the fax back feature?
No.
Only the documents that are in the "Emergency
Folder" will be faxed out when you retrieve
your record using a fax machine. (See below for
more information).
How
do I manage or specify which records I want faxed
out case of an emergency?
Managing
your labs reports or other information downloaded
by the physician's office is as easy as retrieving
e-mail. Click on the E-file tab on the "My Medical
Records" page. You will find the documents you
faxed-in, in the FAX INBOX.
Select
the files that you think might be useful in an
emergency situation and move them into the Emergency
Folder. Your
files are now part of the documents that will
be retrieved by emergency department physicians
in case of emergency.
You
can organize your records in various folders and
remember that only the documents that are in the
Emergency Folder will be available to be retrieved
via the fax machine.
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