An exclusive service of PersonalMD.com, E-file allows you to store and retrieve any paper based medical information such as EKG, lab results, x-ray reports, prescriptions, hand written notes, etc. from anywhere and at anytime. These reports are among the most valuable tools an emergency room physician can receive about an incoming patient with previous medical conditions. Even if you have never had any major problems in the past, you can benefit greatly by having any paper records/documents such as advanced directives (living wills) stored in your E-File folder.

You can get copies of your medical records from your doctor's office, or you can ask your physician's staff to fax in the records for you. Simply select which vital medical documents you would like to keep as part your E-File and fax them into your own personal account at PersonalMD identified by your FAX ID and PIN as they appear on the front of your PersonalMD-ER card.

Instructions for faxing in documents

1. Go to a fax machine and pick up the hand set or press the speaker phone button (some fax machines have a "Hook" button or "Phone" button).

2. Once you hear the dial tone, dial 1-408-523-1283. You will hear a welcome message -- press 1 to confirm that you are calling from a fax machine.

3. At the prompt enter your Fax ID and Pin number. After your FAX ID and PIN have been confirmed and verified, the system responds with "Press 1 to retrieve your medical information" or "Press 2 to send a document".

4. Press "2" and the system will respond asking you to press the START button on your fax machine. Make sure you placed the document(s) on your fax machine and that the documents are ready to be faxed in.

5. After the system responds with "Press the Start button", you may hear a beep. Press the "SEND" or "START" button located on your fax machine and your documents will be faxed into your account.

Once all the documents are sent, you will be able to see them in your E-File's FAX INBOX in "My Medical Records" section of your PersonalMD account.

Managing your labs reports or other information downloaded by the physician's office is as easy as retrieving e-mail. The next time you go into your file to manage your medical records, click on the E-file tab on the "My Medical Records" page. You will find your documents in the FAX INBOX.

Select the files that you think might be useful in an emergency situation and move them into the Emergency Folder. Your files are now part of the documents that will be retrieved by emergency department physicians in case of emergency.

We hope you never encounter a medical emergency that requires being taken to the emergency department at the hospital. However, we trust you will enjoy the peace of mind that comes with knowing physicians can retrieve the information required to provide you with the most efficient and effective service humanly possible, should this unfortunate event arise.

Next Section: Manage Account