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Once the patient gives you permission to access his
information, and you obtain the patient's FAX ID and
PIN numbers, there are two ways to access the medical
information from the patient's PersonalMD.com
1.
Using the Internet
2.
Using PersonalMD's Automated Fax Back System
Using
the Internet:
Go
to www.PersonalMD.Com and log in using the FAX ID number
or User Name and PIN (for password). This will give
you access to the member's medical information. Please
note that this is READ-ONLY access and you will not
be able to change or edit any information in the record.
Instructions
for using the automated fax back system:
1.
Go to a fax machine and pick up the hand set or press
the speaker phone button (some fax machines have a "Hook"
button or "Phone" button).
2.
Once you hear the dial tone, dial 1-925-460-9090. You
will hear a welcome message -- press 1 to confirm that
you are calling from a fax machine.
3.
At the prompt enter your Fax ID and PIN number. After
your FAX ID and PIN have been confirmed and verified,
the system responds with "Press 1 to retrieve your
medical information" or "Press 2 to send a
document".
4. Press "1" and the system will respond asking
you to press the START button on your fax machine. After
the system responds with "Press the Start button",
you may hear a beep. Press the "SEND" or "START"
button located on your fax machine and the documents
will be faxed to you.
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