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Back to: Emergency Department > Features    
     
 

 

Do you know how to call for help?

Do you know what to do if someone is suddenly sick or badly injured?

"In an emergency, every second counts," says Kelly Hails, MD, Medical Director of Emergency Medical Services (EMS) in Dover, NH. "Find out whether you can call 9-1-1 for emergencies in your area. If not, know your local emergency numbers and keep them by the telephone to get the help you need fast." Emergency medical services, or EMS, is a whole team of emergency professionals who are trained to handle medical, fire, rescue and other emergency situations.

The team includes dispatch operators, emergency medical technicians; and paramedics, fire fighters and police; and emergency nurses and physicians. In communities that have a 9-1-1 system, simply dialing 9-1-1 in an emergency will connect you with EMS, the police and the fire department. In other communities you should keep the list of emergency numbers by the telephone. Be sure to find out the correct numbers when you are away from home on business or vacation.

Even very young children should know how to call for emergency medical help. Teach your children how to call for help from home and from a pay telephone. When you should call an ambulance instead of driving to the emergency department or calling your doctor? Ask yourself the following questions: Is the victim's condition life threatening? Could the condition get worse and become life-threatening on the way to the hospital? Does the victim need the skills or equipment of paramedics or emergency medical technicians? Would distance or traffic conditions cause delay in getting to the hospital?

"If the answer to any of these questions is yes, or if you are unsure, call an ambulance," says Dr. Hails. "Paramedics and EMT's communicate with the emergency physician by radio.

They are trained to begin medical treatment on the way to the hospital, and to alert the emergency department of the patients's condition in advance." When you call for help, speak calmly and clearly. Give your name, the address, phone number, and location of the patient (such as upstairs in the bedroom). Describe the problem or situation. Don't hang up until the dispatcher tells you to - they may need to give you instructions.

Learn to make the right call. It might save someone's life.


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