How do I view my e-file documents?
E-file documents are stored in TIFF format to make it possible to send them via fax in case of an emergency. If you are having trouble viewing the e-file documents, it may be because you don't have a TIFF file viewer or the viewer isn't set up properly. If the viewer is not set up correctly, the simplest approach might be to install a new TIFF viewer.

How do I know if I have a viewer installed?
On machines with Windows, you can do the following to see if you have a .tif file viewer.

1. Click on the 'Start' button
2. Go to Programs -> Accessories
3. There should be a program called Imaging - this is the .tif viewer

What if I don't have the viewer?
Install a new viewer by following the steps for "Installing New TIFF Viewer".

What if I have the viewer but still cannot open the document?
Install a new viewer by following the steps for "Installing New TIFF Viewer".

Installing New TIFF Viewer

1. Download a free TIFF image viewer plug-in from CVision Technologies
2. Follow the instructions and install the plug-in for your browser
3. Exit all browser windows
4. Start a new browser window
5. Login to your PersonalMD account and access the document in your E-File

Viewing by saving files on your computer:

• Right click on the image and save the file on your desktop.
• Double click on the document you just saved on your desktop. It should now open using your computer's existing imaging software - located in the programs accessories folder.
• If this doesn't work, you can try opening the document in paint software - also located in the programs accessories folder.
• The fax document is actually a TIFF (Tagged Image File Format) file. You can try and open it with any other software that recognizes this format.